FAQs

Frequently Asked Questions
Frequently Asked Questions
What is the KEEN Footwear online return policy?
What is the warranty policy for products from keenfootwear.com?
Sales, Discounts, and Promotions
Can I cancel my order?
See more
Returns & Exchanges
What is the KEEN Footwear online return policy?
I don’t have my original packaging; can I still return my order?
I bought my shoes somewhere else, can I return them to KEEN?
When will I receive my refund?
See more
Warranty
What is the warranty policy for products from keenfootwear.com?
Where/how do I fill out my KEEN Footwear warranty claim?
How do I exchange my warranty order?
How do I find my KEEN product tag number?
See more
Shipping
How do I track my order?
How do I change my shipping address?
Can I cancel my order?
Do you offer free shipping?
See more
UPS Access Point
Who is eligible for UPS Access Point delivery?
Can I change the shipping method once the order has placed?
Do I have to return my order to the UPS Access Point location?
What shipping method will be used for UPS Access Point orders?
See more
Orders
Can I cancel or change my order?
Sales, Discounts, and Promotions
I ordered KEEN shoes from an ad I saw on Facebook. Is it legit?
The item I want isn’t available; can I place a backorder?
KEEN Corps Rewards Program FAQs
What is the KEEN Corps Program?
How do I sign up for The KEEN Corps Rewards Program?
Who is elligible to join the KEEN Corps Rewards Program?
How do you earn coins?
See more
Foot Measuring Tips/Size
How should I measure my foot?
Where can I find a size guide?
Can you explain the Japan/CM sizing vs centimeter sizing when looking at the KEEN size chart?
What size shoe should I buy?
See more
Product Information
Why do my new KEEN shoes smell like vanilla?
Can you wear KEEN sandals in the water?
Why do KEEN shoes have an exclamation mark on them?
How can I tell if a KEEN boot or shoe is waterproof?
See more
Use and Care
How do I wash my KEEN sandals?
What can I do about shoe odor?
Why do my KEEN shoes have a rubber smell?
I just bought KEEN waterproof shoes; do they need extra protection?
See more
Photography Submission Terms and Conditions
Photo Guidlines
Terms of Use
Content Guidlines
Payment
What payment methods are accepted at keenfootwear.com?
What is the sales tax policy for keenfootwear.com?
Why have I been charged more than once?
How secure is keenfootwear.com’s website?
See more
Gift Cards
When will my gift card be delivered to the requested email?
Why isn’t my gift card working?
How do I send a gift card?
Will my gift card expire?
See more
Shop Pay Installments
What is Shop Pay Installments?
How can I use Shop Pay Installments?
Who can use Shop Pay Installments?
Why was my Shop Pay Installments order not approved?
See more
About KEEN
How old is KEEN?
Are KEEN shoes made in the USA?
Where is KEEN footwear made?
Where are KEEN Footwear’s retail stores (Garages)?
See more